Privacy Policy
This privacy notice applies to the website www.pets-pantry.com and explains how we collect, use, and protect your personal information when you browse or use our site. It also outlines your rights under UK data protection laws, including the General Data Protection Regulation (GDPR) and the Privacy and Electronic Communications Regulations (PECR).
By continuing to use our website, you are agreeing to the terms outlined in this privacy policy.
Who We Are
• “We”, “our” or “us” refers to Pets Pantry NW Ltd
• “You” or “the user” refers to anyone using our website
Key Terms
• GDPR – General Data Protection Regulation
• PECR – Privacy & Electronic Communications Regulations
• ICO – Information Commissioner's Office
• EMS – Email Marketing Service Provider
• Cookies – Small data files stored on your device to improve your experience
How We Use Your Personal Information
We collect and process your personal data under the following lawful bases:
1. Consent
We rely on your consent when you sign up to our newsletter or marketing emails. This data is used solely by us, in partnership with our EMS (currently Mailchimp), to send you tailored updates and offers based on your interests.
• What we collect: Name, email address, postcode, animal preferences, and loyalty points??? Is this applicable on the website? This needs ammending to be aligned with Shopify - need to discuss this with Premier how we’re going to manage the point system.
• How it's used: To send you relevant marketing messages
• Retention: We retain this data until you withdraw consent or it’s no longer valid
• Third-party sharing: Your data is only shared with our EMS for the purpose of email delivery
2. Legal Obligation
We are required by law to retain certain information, including order details and veterinary product records.
• Why we collect this:
◦ To comply with HMRC requirements
◦ To fulfil our legal obligations for dispensing flea/worming treatments
• What we collect: Name, address, contact details, order information, and treatment records
• Retention:
◦ 7 years for transaction data
◦ 5 years for flea/worm treatment records
• Third-party sharing: Your payment data is processed via Shopify (see their privacy policy)
If our legal basis for using your data changes, we will notify you and update this policy accordingly.
Your Rights
Under UK GDPR, you have the right to:
• Be informed about how we use your data
• Access the data we hold about you
• Correct any inaccuracies
• Request deletion of your data
• Restrict how your data is processed
• Transfer your data elsewhere (data portability)
• Object to certain types of processing
• Not be subject to automated decision-making or profiling
You also have the right to raise a concern with the ICO if you believe your data is being misused.
Cookies
We use cookies to improve your experience on our site. Cookies help us remember your preferences and understand how you use our website. Some cookies are essential for site functionality.
You can manage or delete cookies through your browser settings.
Types of Cookies We Use
• Session ID – Stores basket contents when you return
• Mobile – Ensures our mobile site displays correctly
• Currency – Stores your preferred currency (currently £)
• Language – Prepares the site for future multilingual support
Data Security
We take your privacy seriously. All personal data is stored securely using GDPR-compliant systems and best practices to prevent unauthorised access, loss, or misuse.
Marketing Communications
When you subscribe to our marketing emails, we collect minimal personal data to provide you with relevant updates and offers. These messages may contain tracking features (such as open/click tracking) to help us improve our service.
You can unsubscribe at any time by following the link in our emails or by contacting us directly.
Our email marketing is handled by Maybetech and Shopify, our trusted EMS providers. The information we hold through Maybetech and Shopify includes:
• Your name and email address
• Animal preferences
• Postcode
• Subscription time and date
If this list ever changes, we will notify you and give you the option to opt out.
For more information on Shopify's legal terms, visit: https://www.shopify.com/uk/legal
Contact Us
If you have any questions about this policy or your data, please feel free to contact us:
📞 01925 398598
📧 orders@pets-pantry.com
