5* Trustpilot ReviewsPrivacy Policy
Privacy Policy
This privacy policy notice is for this website; www.pets-pantry.com and governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website.
Policy key definitions:
• "I", "our", "us", or "we" refer to the business, Pets Pantry NW Ltd
• "you", "the user" refer to the person(s) using this website.
• GDPR means General Data Protection Act.
• PECR means Privacy & Electronic Communications Regulation.
• ICO means Information Commissioner's Office.
• EMS means Email Marketing Service Provider.
• Cookies mean small files stored on a user’s computer or device.
Processing of your personal data
Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.
We are registered with the ICO under the Data Protection Register, our registration number is: X3015350
• Lawful basis: Consent
The reason we use this basis: We use this basis to allow our users to sign up to a mailing list/newsletter, this data is not distributed to other companies to use, it is simply used by us and our EMS(Email Marketing Service Provider)
We process your information in the following ways: We use this information to send you tailored emails to suit your likely interests based on said data.
Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.
Sharing your information: We do not share your information with third parties bar our EMS.
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• Lawful basis: Legal obligation
The reason we use this basis: We legally have to hold any order/transactional data for HMRC, we also legally have to hold additional worming/flea treatment details in order to maintain our license to dispense such products.
We process your information in the following ways: We use this data to keep track of our orders and payments, using your personal data, address details and payment details for the order proof and verification.
Data retention period: This data is retained by us for a minimum of Seven years, Five years for the worming/flea treatment data. We will continue to process this data until you express interest in having this data forgotten.
Sharing your information: The only third party that will see this data is Total Web Solutions, our payment service provider. You can see their privacy policy here.
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If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.
Your individual rights
Under the GDPR your rights are as follows:
• the right to be informed;
• the right of access;
• the right to rectification;
• the right to erasure;
• the right to restrict processing;
• the right to data portability;
• the right to object; and
• the right not to be subject to automated decision-making including profiling.
You also have the right to complain to the ICO if you feel there is a problem with the way we are handling your data.
We handle subject access requests in accordance with the GDPR.
Internet cookies
We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log activity, to tailor your experience and more.
Some cookies are required to enjoy and use the full functionality of this website.
Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.
Cookies that we use are;
• Session ID – We store your session ID so that when you return to our website, your basket products and their quantities will carry over.
• Mobile – We store a cookie on your device to determine whether or not to display our mobile site, this is simply to give you the best website experience for your device.
• Currency – Although our site currently has only one currency setting (£), we store the ID of your currency so that we know which to select for you in the future.
• Language -- This is similar to the above, we currently have only one language on our website (English), we store it for the future when we add/if we add additional languages.
Data Security and Protection
We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.
Transparent Privacy Explanations
We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.
Email marketing messages & subscription
Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the "Processing of your personal data" above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allow marketers to send out email marketing campaigns to a list of users.
Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.
Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe; you can also unsubscribe by contacting us or our EMS directly.
Our EMS provider is Mail Chimp; We hold the following information about you within our EMS system;
• Email address
• First Name
• Last Name
• Animals
• Postcode
• Loyalty Points
• Subscription time & date
If this list is ever updated, we will notify you with the relevant changes when they are made, with the option to opt out if you wish.
Pop Up Chat Service
We use an external live chat service from Zopim. This service will process data of any chat enquiries you place, all the data it holds is non-identifiable so you cannot be traced back to the data. You can see their full privacy policy here.
Resources & further information
• Overview of the GDPR - General Data Protection Regulation